Where do our flowers come from?
There's a bit of every country in our bouquets! In order to ensure we offer the highest quality and freshest flowers, we buy them from only the most trusted suppliers worldwide. Due to favorable growing conditions in the Netherlands, Ecuador and Colombia, most of our larger blooms are imported from these countries.
How are our bouquets prepared?
All of our bouquets are prepared in our workshop by our specially trained florists. Our florists are masters in the art of floral arrangement and professionally certified by the Flower School of New York.
Do all our bouquets come in a vase?
Only the Modern collection and the Packages under Subscriptions are delivered in a vase. Should you wish to include a vase in your bouquet order, please select ‘add a vase’ option for $10.00 at checkout.
Can I send a message card along with my bouquet?
Yes! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed The Floral Atelier cards. Your card will be attached to the bouquet.
How do I order?
The easiest way is to shop the comprehensive selection of floral products that we have listed online or call us directly to make an order. Orders made before 11am are available for same day delivery.
Do you do customized bouquets?
Absolutely. When it comes to flowers, we offer almost anything and everything under the sun. Just send us an email or call us if you would like a specialized designer bouquet.
How are the flowers packaged and delivered?
All our bouquets are hand wrapped in specialized craft paper and designer ribbon. All our centerpieces are placed in an anti-spill vase filled with water to ensure that they are hydrated during shipping and delivered in our elegant signature gift box.
I made a mistake in my order. What should I do?
Please email or call us as quickly as possible, so that your changes can be taken into account before delivery. Please include your order number to help our staff process your request as quickly as possible.
What is your return policy?
We guarantee you will be satisfied with the quality and freshness of our flowers and if not, we will gladly re-send or refund your purchase. Simply call us or email within 12 hours of receipt of your order.
Will you send me an email to confirm my order?
Once you have confirmed your order and made your payment through our secured system, we will send you an email to summarize your order.
What payment methods do you accept?
We accept Visa, MasterCard, and American Express. PayPal users can also pay with their PayPal account.
How do I know my payment is secure?
At The Floral Atelier, we take your security very seriously. Your payment is processed using the latest industry security standards. All transactions are carried out within a secure payment zone. Just look for the padlock symbol at the bottom of your computer screen.
When is my credit/debit card charged?
After the initial security check, your full order payment is normally reserved within five or ten minutes. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. These reserved funds are then charged when we dispatch your order.
Where do you deliver?
We offer delivery island wide in Singapore.
Do you offer same day delivery?
Yes, we absolutely do. To ensure the quality and freshness of our flowers, we purchase all our flowers on the same day your bouquet is made. As such, the cut-off time for same day delivery is 11:00am.
Can I choose a time frame for my flower delivery?
All our deliveries are made in the afternoon between 1:00pm to 6:00pm. If you have a specific delivery time that you would like to request for, please contact us at firstname.lastname@example.org directly and we will do our best to accommodate.
What happens if the recipient is not there?
In most cases, the delivery driver will knock or ring the bell, and if there is no one home to receive the arrangement, we will leave the product somewhere safe at the delivery location.
TERMS & CONDITIONS
1. PRODUCT AVAILABILITY & SUBSTITUTION
For Subscription flower arrangements, we will choose in-season flowers to include in the arrangements. The sample arrangements on our website are shown to give an idea of the size and style of our arrangements. A different arrangement comprising different flowers will be delivered each time.
For Occasions flower arrangements, we will always aim to deliver the colors or the closest match to the colors ordered. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style.
2. PRICES & PROMOTIONS
As the flowers provided by The Floral Atelier Limited are subject to seasonal and other price rises beyond the control of The Floral Atelier, prices might be changed at the discretion of The Floral Atelier. We are not liable for any compensation to you resulting from such changes.
2.2 Promotional Codes
From time to time, we may offer promotional codes or products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date. A special offer or promotional code cannot be used in conjunction with any other special offer or promotional code. In the event that a customer has made a purchase and the price of a product falls or is discounted due to a special offer or promotional code, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts or apply promotional codes for purchases that have already been made. As our special offers are often made available due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We also reserve the right to offer personalized special offers and promotions which will only be redeemable by the customer in receipt of the special offer.
All prices shown on the site are in Singapore dollars.
3.2 Payment Methods
We accept the following credit cards: VISA, MasterCard and American Express. PayPal users can also pay with their PayPal account.
4.1 Delivery Details
We will endeavor to deliver your order to the recipient’s address you have provided. However, there are times when this is not possible due to problems with the address information provided or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient’s address you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult to find addresses.
4.2 Receipt of Deliveries
You are responsible for ensuring that someone is at the specified location to receive the delivery. Flowers sent to business addresses and hospitals may be delivered to a main reception; the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your recipient. For deliveries to home addresses, if no one is there to accept delivery, the flowers will be delivered to the management office, unless otherwise specified; the signature of any person in the management office shall be accepted as proof of delivery to your recipient. If you have indicated that you do not wish us to leave the flowers at the management office, in the event that no one is home to accept delivery, we will leave the flowers outside the front door. We are not liable for the flowers from that point onwards.
4.3 Delivery Areas
We currently offer delivery to the areas specified in our delivery schedule. We reserve the right to change the delivery schedule.
4.4 Timing of Deliveries
We undertake to deliver between 1:00pm and 5:00pm. During extremely busy periods, such as Valentine’s Day, Mother’s Day, and Christmas, we reserve the right to extend our delivery window to delivery from 7:00am to 11:00pm in order to guarantee that all orders will be delivered on the day requested.
4.5 Deliveries to P.O. Box Addresses
We cannot deliver to P.O. Box addresses.
4.6. Change of Address
You can change the delivery address for subscriptions with two weeks’ notice by sending an email to email@example.com. After we receive your email requesting the change of delivery address, we will send you a confirmation email. Your change of address is not effective unless you receive a confirmation email from us.
5. 100% SATISFACTION GUARANTEE
5.1 Delivery Failure or Damaged Flowers
Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue, or may arrive damaged. If the recipient fails to receive any flowers, or receives damaged flowers, please contact us immediately so that we can arrange a re-delivery on the next available delivery date. Where flowers have been damaged, we will normally ask for them to be returned or for photographs clearly showing the problem. We need to be informed of any issues within 24 hours of the delivery to give us the best chance of successfully resolving the issue. If we believe that there has been an abuse of our 100% Satisfaction Guarantee policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend flowers and to refuse to take orders from customers. If we make such a decision, we will inform the customer of our decision via email or over the telephone. It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
5.2 Flower Care
It is important that the flowers are cared for correctly. Putting them by heat sources or draughts, or failing to change the water, will kill them very quickly. If we are informed that our flowers have died very quickly, we may, at our sole discretion, choose to resend another arrangement if we believe that there was a genuine issue with the flowers. If flowers have not been properly cared for, we will not resend the flowers.
6. SUBSCRIPTION SUSPENSION & CANCELLATION
6.1 Suspension Process
You can suspend deliveries of your flower subscription by sending an email to firstname.lastname@example.org by 12:00 PM on the Friday before your requested suspension. After we receive your email requesting the delivery suspension, we will send you a confirmation email. Your subscription suspension is not effective unless you receive a confirmation email from us.
6.2 Suspension Limit
You can suspend deliveries for a maximum of 6 weeks in a 6-month period, and the minimum period of suspension is one week.
6.3 Subscription Extension
The subscription expiry date will be extended by the number of weeks suspended.
6.4. Subscription Cancellation
Subscriptions may not be canceled. All paid fees are non-refundable.
7. FORCE MAJEURE
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions – such as typhoons, rainstorm warnings, hillslides, earthquakes, snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike. 10. Testimonials We reserve the right to display customer testimonials on our website.
8.1 What Do We Do With Your Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
8.5 Third-party Services
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
8.8 Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.